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Satisfaction
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Importance
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| Reservations |
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| 1. Competent advice |
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| 2. Reservation process |
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Satisfaction
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Importance
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| Reception |
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| 3. Reception upon arrival |
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| 4. Friendly and attentive service |
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Satisfaction
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Importance
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| Room |
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| 5. Pleasantly comfortable |
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| 6. Practical furnishings |
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| 7. Clean and hygienic |
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Satisfaction
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Importance
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| Breakfast |
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| 8. Sumptuous breakfast buffet |
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| 9. Buffet presentation |
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| 10. Friendly and attentive staff |
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| 11. Atmosphere in the breakfast room |
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Satisfaction
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Importance
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| Hotel generally |
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| 12. Flexible staff |
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| 13. Good value for money |
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